Policies

Processing time

Our current processing time is 3-5 business days.

We cannot guarantee shipping times due to carrier holiday + pandemic delays

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & exchanges

I gladly accept returns, exchanges, and cancellations

Contact me within: 7 days of delivery

Ship items back within: 14 days of delivery

Request a cancellation within: 2 hours of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders

• Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact us at, lisbonblueshop@gmail.com, if you have any problems with your order.