FAQ

What do I do if there's a problem with my order?

Our number one priority is customer satisfaction! If you have any questions or problems with your order, please reach out to us so we can make it right. ❤ We pride ourselves on quality products and elite customer service. We truly value our customers and want you to have a wonderful experience at our shop!

 

Custom and personalized orders

We love custom orders! If you have an idea or would like to personalize an item, please let us know. We would be so happy to accommodate!

 

Contact information

We can be contacted through our shop email, lisbonblueshop@gmail.com

 

When will my order ship?

**Due to the pandemic, processing and shipping delays may occur. Thank you for your patience.**

**Per USPS, packages may require more time to be delivered due to limited transportation availability as a result of COVID-19**

Our processing time varies for multiple products. Please read item/shipping details for further information. Our production time range depends on a variety of circumstances including; high volume of orders, personalized & custom orders. We try our best to meet estimated times however we cannot guarantee them.

Shipping time (once shipped):

USPS First Class - 2 to 5 business days
USPS Priority - 1 to 3 business days

Please note, these are estimated shipping times from USPS.

International may take up to 8 weeks

 

Multiple shipments

Depending on production/processing times for our variety of products, your items may arrive in separate shipments. Please send us a message for any additional questions or concerns.